There are no Open Network Issues Currently
Plesk server slow (Resolved) Medium

Affecting Server - plesk1.guarana.host

  • 01/11/2023 11:01 - 01/11/2023 00:00
  • Last Updated 01/11/2023 11:13

Our systems have detected a slowdown on our Plesk server.

Currently working on a fix as we speak.

Will send updates here as we resolve the issue.

Plesk Server Upgrade (Resolved) High

Affecting Server - plesk1.guarana.host

  • 22/03/2023 23:30 - 23/03/2023 01:22
  • Last Updated 22/03/2023 11:45

Plesk1 requires a storage and CPU upgrade to facilitate the continued growth.

Outage won't take long and will be performed late at night to reduce disruption. 

Error when attempting to access Microsoft 365 services (Resolved) High

Affecting Other - Microsoft 365

  • 15/06/2020 10:00 - 15/06/2020 14:17
  • Last Updated 16/06/2020 11:17

User Impact: Users may receive an error when attempting to access Microsoft 365 services. More info: Users may the following error message: "AADSTS90033: A transient error has occurred. Please try again." Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes. Scope of impact: Users hosted in the Australia or New Zealand region may be affected by this event.

Email Delivery Delay (Resolved) Medium

Affecting Server - cp101.guarana.host

  • 08/11/2018 17:53 - 08/11/2018 22:00
  • Last Updated 13/03/2019 13:49

Email deliveries are delayed due to a high volume of messages in the queue. We are working with our upstream provider to try and speed this up. Your emails will eventually be delivered, we apologise for the inconvenience. 

Virtual Host Maintenance (Resolved) Low

Affecting Server - cp101.guarana.host

  • 07/11/2018 23:00 - 08/11/2018 11:53
  • Last Updated 07/11/2018 17:05

We will be rebooting Virtual Host 1 to install some critical updates. We don't expect any noticeable service interruption at that time.

Scheduled Maintenance (Resolved) Medium

Affecting Server - cp101.guarana.host

  • 11/09/2018 23:00 - 12/09/2018 01:17
  • Last Updated 11/09/2018 12:40

The backup and main system drives on CP101 will be expanded to enable further growth. The server will need to be restarted for this process to take place. This should be a very quick exercise and we don't anticipate any noticeable downtime.